Protiviti’s very own EVP of Global Solutions Cory Gunderson was recently featured in Consulting Magazine to discuss his new role on the firm’s Executive team and the biggest challenges clients are facing around digital transformation.
What’s been keeping you busiest in your new role?
“Well busiest may be a relative term, but we’ve had a smooth transition over the last several months, so we’ve been going through the planning process for 2018 and getting ready for this year. For me, my prior role was leader of the global financial service practice, which is a big part of the firm, so I knew a large chunk of the firm pretty well. We’re a people business no matter how you look at it. Our own people, in terms of the firm, employees and managing directors, but also the clients. So what I’m spending most of my time on is the people side, getting to better know colleagues who I may not have had to interact with as much in the past and also understanding and looking at our clients and their needs, what the market is demanding, how it’s evolving, and using those things to set the North Star of where we’re going and help our firm succeed and help our employees have meaningful careers.”
What are some of the big consulting opportunities you’re seeing?
“There’s an interesting dynamic happening broadly, you’ve got organizations focused on their digital agendas, our clients are focused on their digital agendas, how do they transform themselves, how do they deal with the new realities of digital transformation around market expectations. They’re looking at things like AI, machine learning, how they use their data, how they govern their data, the quality of their data, how they manage their data, how do they transform their customer experiences. These are things I think all of our clients are focusing on. However, even at the more tactical or granular level, functions within clients are thinking about transformation, digital enablement and how it affects them.”
What are some of the big hurdles clients are facing with those digital transformation efforts?
“It’s interesting, some of the challenges are almost historically consistent challenges on any sort of major initiative. Governance does matter, you need to have a healthy balance between experimentation and innovation, and what I might call “controlled chaos” as you’re doing that. But you also want to make sure the organization has that North Star, that it knows why it’s doing that transformation. Don’t just look at say, blockchain, and say ‘everyone’s talking about blockchain so we need to go figure out what it is.’ Link it to a business issue, link it to what you’re trying to solve, how you’re going to enhance your value to your customer. Start with that principle first. Sometimes you see organizations saying they need to play in that space because everyone else seems to be, so let’s jump in and go figure it out. You can waste a lot of time and energy around that.”
Read the interview in its entirety here.